Refund Policy

Effective Date: September 20, 2025

At Ecortel, we want every customer to be completely satisfied with their purchase. Our products are designed and crafted with care, and we understand that returns or refunds may occasionally be necessary. This Refund Policy explains your rights and our responsibilities regarding returns and refunds.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, unwashed, and in its original packaging

  • The return request must be submitted within 30 days of receiving your order

  • Proof of purchase (order confirmation or receipt) is required

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-made or personalized products

  • Gift cards or digital products

  • Items damaged due to misuse, negligence, or normal wear and tear

3. Return Process

To initiate a return:

  1. Contact us at contact@funoras.com with your order number and reason for return

  2. Our support team will provide return authorization and shipping instructions

  3. Securely package and ship the item back to us

  4. Once received and inspected, we will notify you of approval or rejection

4. Refunds

  • Approved refunds will be issued to the original payment method within 7–10 business days

  • Shipping fees are non-refundable unless the return is due to a defective or incorrect item

  • If a discount or promotional code was applied, the refund will reflect the actual amount paid

5. Exchanges

We only offer exchanges for items that arrive defective or damaged.
If you need a replacement for the same item, please contact us at contact@funoras.com.

6. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 48 hours of delivery.

Include clear photos of the item and packaging to help us resolve the issue as quickly as possible.

7. Late or Missing Refunds

If you have not received your refund within 10 business days after approval:

  • Check with your bank or credit card provider, as processing times may vary

  • If the issue continues, contact us at contact@funoras.com for assistance

8. Contact Us

For all return and refund inquiries, please contact us:

Trade Name: Ecortel
Email: contact@funoras.com
Phone: +1 448 203 5156
Address: 115 SW 11th Ave, Miami, FL 33130, United States
Website: funoras.com